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Welcome to GuarantyLoansOnline!


Beginning on June 9, 2018, First Citizens Bank will start servicing your current Guaranty Bank loan. A letter from First Citizens Bank has been mailed to you. There will be no changes in the term, interest rate or periodic payment method for your loan account and your loan number will stay the same.

As of Monday June 11, 2018 this site will no longer be available and you will be redirected to the First Citizens' website at: Once your loan is converted, you can enroll in First Citizens Digital Banking to view your loan account information.

As of June 9, 2018 please mail your loan payments to First Citizens Bank at the below address:

First Citizens Bank
PO Box 63068
Charlotte, NC 28263-3068

Other payments options include: The following items will be discontinued:
  • First Citizens Bank Branch
  • ACH Recurring Draft
  • Bill Pay from your financial institution
  • Payment via our Customer Care Center
  • eStatements - Statements will be mailed
  • Online Statement Access
  • Online Payments
  • If you should have any questions after June 9th, 2018, please call First Citizens Direct at 1-888-323-4732 between the hours of 7am to 11pm Eastern Time.

    If you should have any questions prior to June 9th, 2018 please contact the Guaranty Bank Customer Service Center at 1-800-235-4636.